As of 7:00 UTC, we've concluded our monitoring and confirmed that all new requests are behaving as expected. We are closing this record and will continue to work with affected customers directly to confirm that all recent sessions are accessible.
Please reach out if you have any questions or concerns.
Posted Jan 12, 2026 - 14:10 EST
Identified
As of 5:30 UTC, we've identified and corrected a load balancing configuration affecting database reads and writes for a very small number of US-only customers with consumers in the US-East-1 region.
- All new sessions will behave as expected. - Read requests seeking data on sessions created prior to 23:00 UTC yesterday will also now behave correctly. - We are working on restoring sessions recently affected
While all APIs continue to function normally, this update identifies service areas that may temporarily have limited access to recently saved or submitted sessions.
Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.
Posted Jan 12, 2026 - 12:52 EST
Investigating
As of 4:30 UTC, we are currently investigating an issue that may result in temporary session unavailability for a small number of US-only customers. We can confirm that no session data has been lost, and we are working to restore the affected sessions as quickly as possible.
Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
Posted Jan 12, 2026 - 12:06 EST
This incident affected: AMER || Analytics (Loading and rendering of reports, Availability of session information) and AMER || Data Centric (Updating session response scores, Firehose).