All Systems Operational

About This Site

Welcome to the Learnosity API & Infrastructure status page. This page is designed to give you real-time information on the current status of Learnosity APIs, grouped by functionality and region.

Learnosity currently hosts in the following regions:

USA - based in AWS US-EAST-1 (Virginia, USA), and a small subet of services in AWS US-WEST-1 (Oregon, USA). This is the hosting location for all APIs and infrastructure served by API endpoints at *.learnosity.com or *-va.learnosity.com and *-or.learnosity.com, as well as all hosted sites provided by Learnosity (e.g. author.learnosity.com, porter.learnosity.com etc.)

Australia is our primary hosted Australia & Asia Pacific region - based in AWS AP-SOUTHEAST-2 (Sydney, Australia). This is the hosting location for all APIs and infrastructure served by API endpoints at *-au.learnosity.com.

Ireland is our primary hosted Europe, Middle East & Africa region - based in AWS EU-WEST-1 (Dublin, Ireland). This is the hosting location for all APIs and infrastructure served by API endpoints at *-ie.learnosity.com.

Uptime over the past 90 days. View historical uptime.
GLOBAL || Administration ? Operational
90 days ago
100.0 % uptime
Today
GLOBAL Administration (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Learnosity Console ? Operational
Support ticketing system ? Operational
Guided help site ? Operational
Documentation reference site ? Operational
China Accelerator ? Operational
AMER || Authoring ? Operational
90 days ago
100.0 % uptime
Today
AMER Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of images/audio/video ? Operational
Logging in (author site) ? Operational
AMER || Assessment ? Operational
90 days ago
100.0 % uptime
Today
AMER Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Processing and availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
AMER || Analytics ? Operational
90 days ago
100.0 % uptime
Today
AMER Analytics (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
AMER || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
AMER Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
APAC || Authoring ? Operational
90 days ago
100.0 % uptime
Today
APAC Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of Images/Audio/Video ? Operational
Logging in (author site) ? Operational
APAC || Assessment ? Operational
90 days ago
100.0 % uptime
Today
APAC Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Processing and availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
APAC || Analytics ? Operational
90 days ago
100.0 % uptime
Today
APAC Analytics (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
APAC || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
APAC Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
EMEA || Authoring ? Operational
90 days ago
100.0 % uptime
Today
EMEA Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of Images/Audio/Video ? Operational
Logging in (author site) ? Operational
EMEA || Assessment ? Operational
90 days ago
100.0 % uptime
Today
EMEA Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Processing & availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
EMEA || Analytics ? Operational
90 days ago
100.0 % uptime
Today
EMEA Analytics (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session Information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
EMEA || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
EMEA Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023

No incidents reported.

Jun 4, 2023
Support Portal vendor is scheduling 60 minutes of maintenance downtime (4 of 4 possible)
Completed - The scheduled maintenance has been completed.
Jun 4, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 EDT
Scheduled - Our Support Portal vendor is scheduling 60 minutes of maintenance downtime during one of four possible windows between 2 June and 4 June 2023.

Please carefully note that this maintenance could occur on one of three consecutive days. We will schedule updates for each of the four hours to trigger convenient reminders, but we don't know when the update affecting our pod will occur, or how long the maintenance will take, as this is a third-party update.

This will only affect access to tickets during the relevant hour. Learnosity APIs will not be affected.

For more information, see https://support.zendesk.com/hc/en-us/articles/5699311663898.
May 22, 10:53 EDT
Jun 3, 2023
Our Support Portal vendor is scheduling 60 minutes of maintenance downtime (3 of 4 possible)
Completed - The scheduled maintenance has been completed.
Jun 3, 20:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 19:02 EDT
Scheduled - Our Support Portal vendor is scheduling 60 minutes of maintenance downtime during one of four possible windows between 2 June and 4 June 2023.

Please carefully note that this maintenance could occur on one of three consecutive days. We will schedule updates for each of the four hours to trigger convenient reminders, but we don't know when the update affecting our pod will occur, or how long the maintenance will take, as this is a third-party update.

This will only affect access to tickets during the relevant hour. Learnosity APIs will not be affected.

For more information, see https://support.zendesk.com/hc/en-us/articles/5699311663898.
May 22, 10:51 EDT
Jun 2, 2023
Support Portal vendor is scheduling 60 minutes of maintenance downtime (2 of 4 possible)
Completed - The scheduled maintenance has been completed.
Jun 2, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 22, 10:47 EDT
Scheduled - Our Support Portal vendor is scheduling 60 minutes of maintenance downtime during one of four possible windows between 2 June and 4 June 2023.

Please carefully note that this maintenance could occur on one of three consecutive days. We will schedule updates for each of the four hours to trigger convenient reminders, but we don't know when the update affecting our pod will occur, or how long the maintenance will take, as this is a third-party update.

This will only affect access to tickets during the relevant hour. Learnosity APIs will not be affected.

For more information, see https://support.zendesk.com/hc/en-us/articles/5699311663898.
May 22, 10:45 EDT
Support Portal vendor scheduling 60 minutes of maintenance downtime (1 of 4 possible)
Completed - The scheduled maintenance has been completed.
Jun 2, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 19:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 22, 10:46 EDT
Scheduled - Our Support Portal vendor is scheduling 60 minutes of maintenance downtime during one of four possible windows between 2 June and 4 June 2023.

Please carefully note that this maintenance could occur on one of three consecutive days. We will schedule updates for each of the four hours to trigger convenient reminders, but we don't know when the update affecting our pod will occur, or how long the maintenance will take, as this is a third-party update.

This will only affect access to tickets during the relevant hour. Learnosity APIs will not be affected.

For more information, see https://support.zendesk.com/hc/en-us/articles/5699311663898.
May 22, 10:42 EDT
Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
Possible delays in accessing newly created assessment content
Resolved - As of 16:50 UTC, we believe any intermittent issues affecting availability of new content to assessments have been resolved and we're closing this incident.

We know most of you were unaffected and appreciate your patience as we strive to be proactive and transparent.

Please reach out if you have any questions or concerns.
May 25, 12:59 EDT
Update - As of 16:20 UTC, we have been unable to confirm that any issue exists. We will move this incident to monitoring and continue to monitor for a short period.

Learnosity Support and Systems Engineering teams will continue to monitor the issue, and will follow on with an update as soon as possible.
May 25, 12:23 EDT
Investigating - As of 15:40 UTC, We are currently investigating possible delays in accessing newly created assessment content.

As a followup to yesterday's issue, we are investigating minor delays in one previously unaffected system. At present, all APIs are operational. One report has been logged, however, showing intermittent delays in delivering assessments, so we are determining if proactive measures are required. We will update this post as soon as we have additional information.

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
May 25, 11:57 EDT
May 24, 2023
Possible issue affecting the immediate availability of newly created content in US-East-1 for some users
Resolved - As if 22:45 UTC, we are still seeing all systems continue to operate normally, and we will therefore close this issue.
May 24, 18:45 EDT
Monitoring - As of 22:15 UTC, all systems are operating normally and users should not be experiencing any delays in new content becoming available.

We will keep to monitor to confirm the continued normal operation of all systems.
May 24, 18:19 EDT
Investigating - As of 22:00 UTC, we are investigating a possible delay in the availability of newly created content in US-East-1 (VA) for some users.

During this period, affected users may experience a delay in newly created content becoming available for use in Items API assessments, being displayed in the Item or Activity lists in Author API, or in being returned by Data API's /itembank/* endpoints.

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
May 24, 18:00 EDT
May 23, 2023

No incidents reported.

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