All Systems Operational

About This Site

Welcome to the Learnosity API & Infrastructure status page. This page is designed to give you real-time information on the current status of Learnosity APIs, grouped by functionality and region.

Learnosity currently hosts in the following regions:

USA - based in AWS US-EAST-1 (Virginia, USA), and a small subet of services in AWS US-WEST-1 (Oregon, USA). This is the hosting location for all APIs and infrastructure served by API endpoints at *.learnosity.com or *-va.learnosity.com and *-or.learnosity.com, as well as all hosted sites provided by Learnosity (e.g. author.learnosity.com, porter.learnosity.com etc.)

Australia is our primary hosted Australia & Asia Pacific region - based in AWS AP-SOUTHEAST-2 (Sydney, Australia). This is the hosting location for all APIs and infrastructure served by API endpoints at *-au.learnosity.com.

Ireland is our primary hosted Europe, Middle East & Africa region - based in AWS EU-WEST-1 (Dublin, Ireland). This is the hosting location for all APIs and infrastructure served by API endpoints at *-ie.learnosity.com.

GLOBAL || Administration ? Operational
90 days ago
100.0 % uptime
Today
GLOBAL Administration (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Learnosity Console ? Operational
Support ticketing system ? Operational
Guided help site ? Operational
Documentation reference site ? Operational
China Accelerator ? Operational
AMER || Authoring ? Operational
90 days ago
100.0 % uptime
Today
AMER Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of images/audio/video ? Operational
Logging in (author site) ? Operational
AMER || Assessment ? Operational
90 days ago
100.0 % uptime
Today
AMER Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Processing and availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
AMER || Analytics ? Operational
90 days ago
99.97 % uptime
Today
AMER Analytics (Summary) ? Operational
90 days ago
99.97 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
AMER || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
AMER Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
APAC || Authoring ? Operational
90 days ago
100.0 % uptime
Today
APAC Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of Images/Audio/Video ? Operational
Logging in (author site) ? Operational
APAC || Assessment ? Operational
90 days ago
100.0 % uptime
Today
APAC Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Processing and availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
APAC || Analytics ? Operational
90 days ago
100.0 % uptime
Today
APAC Analytics (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
APAC || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
APAC Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
EMEA || Authoring ? Operational
90 days ago
100.0 % uptime
Today
EMEA Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of Images/Audio/Video ? Operational
Logging in (author site) ? Operational
EMEA || Assessment ? Operational
90 days ago
100.0 % uptime
Today
EMEA Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Processing & availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
EMEA || Analytics ? Operational
90 days ago
100.0 % uptime
Today
EMEA Analytics (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session Information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
EMEA || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
EMEA Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 24, 2024

No incidents reported today.

May 23, 2024

No incidents reported.

May 22, 2024
Resolved - As of 19:40 UTC, we believe we've identified content to be the root cause of this tiny number of sessions not passing through scoring and triggering a Firehose event. We've reached out to customer proactively and will help address this issue directly.

We are now calling this issue resolved and apologize for any distractions. Please reach out if you have any questions or concerns.

May 22, 15:42 EDT
Monitoring - As of 19:00 UTC, we have been unable to find any systemic problems, while the number of potentially impacted sessions remains at one hundredth of one percent ( 0.01%) of total submissions over the period investigated, likely due to a content issue.

Learnosity Support and Systems Engineering teams will continue to monitor for 30 minutes and expect to close this investigation at that time.

May 22, 15:01 EDT
Update - As of 18:45 UTC, Learnosity Support and Systems Engineering teams are continuing to investigate an unconfirmed issue, examining less than 500 potentially affected sessions out of 4.93 million submitted over the same period. We will follow on with an update as soon as possible.
May 22, 14:47 EDT
Update - As of 18:30 UTC, Learnosity Support and Systems Engineering teams are continuing to investigate this unconfirmed issue and will follow on with an update as soon as possible.
May 22, 14:33 EDT
Investigating - As of 18:10 UTC, we are trying to determine if an issue exists causing a very small number of adaptive sessions to not trigger a Firehose event after scoring in US-East-1.

This is just an internal investigation at present, without confirmation, and we have no evidence that any impact outside the described implementation is affected.

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

May 22, 14:27 EDT
May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.