All Systems Operational

About This Site

Welcome to the Learnosity API & Infrastructure status page. This page is designed to give you real-time information on the current status of Learnosity APIs, grouped by functionality and region.

Learnosity currently hosts in the following regions:

USA - based in AWS US-EAST-1 (Virginia, USA), and a small subet of services in AWS US-WEST-1 (Oregon, USA). This is the hosting location for all APIs and infrastructure served by API endpoints at *.learnosity.com or *-va.learnosity.com and *-or.learnosity.com, as well as all hosted sites provided by Learnosity (e.g. author.learnosity.com, porter.learnosity.com etc.)

Australia is our primary hosted Australia & Asia Pacific region - based in AWS AP-SOUTHEAST-2 (Sydney, Australia). This is the hosting location for all APIs and infrastructure served by API endpoints at *-au.learnosity.com.

Ireland is our primary hosted Europe, Middle East & Africa region - based in AWS EU-WEST-1 (Dublin, Ireland). This is the hosting location for all APIs and infrastructure served by API endpoints at *-ie.learnosity.com.

USA || Administration Operational
Learnosity Console Operational
USA || Authoring ? Operational
Loading & Rendering of Item / Activity List View Operational
Loading & Rendering of Item / Activity Edit View Operational
Loading & Rendering of Question Edit View Operational
Saving of Items / Activities / Tags (Author API) Operational
Uploading of Images / Audio / Video Operational
Hierarchy Browsing Operational
Logging in (Author Site) Operational
Loading & Saving Items & Activities (Legacy Author Site) Operational
Loading & Adding of Tags (Author Site) Operational
USA || Assessment ? Operational
Loading & Rendering of Questions UI Operational
Loading & Rendering of Assessment UI Operational
Fetching of Items from Learnosity infrastructure Operational
Saving of Student responses Operational
Adaptive Services Operational
Dynamic Content Generation Operational
Sending & Receiving Events API events Operational
Uploading of Rich student responses (Audio/Images/Files) Operational
Processing & availability of Rich student responses (Audio/Images/Files) Operational
Loading, rendering and capture of student annotations Operational
USA || Analytics ? Operational
Loading & Rendering of Reports Operational
Tag based Reporting Operational
Progress based Reporting Operational
Large Scale Group Reports Operational
Availability of Session Information Operational
Subscore calculation Operational
Adaptive session information Operational
LTI Grade Passback Operational
Loading & Rendering of Reports Operational
Live Progress Reporting Operational
USA || Data Centric ? Operational
Creation of Questions / Items / Activities / Tags Operational
Fetching of Questions / Items / Activities / Tags Operational
Fetching of Session information Operational
Creation of Sessions Operational
Creation of Item Pools Operational
Uploading of Image / Audio / Video Assets Operational
Updating Session Scores Operational
Scoring Operational
Creation of Group Reports Operational
USA || Miscellaneous ? Operational
LTI Tool Provider Operational
Support ticketing system ? Operational
Guided help site ? Operational
Documentation reference site ? Operational
Australia || Authoring ? Operational
Loading & Rendering of Item / Activity List View Operational
Loading & Rendering of Item / Activity Edit View Operational
Loading & Rendering of Question Edit View Operational
Saving of Items / Activities / Tags (Author API) Operational
Uploading of Images / Audio / Video Operational
Hierarchy Browsing Operational
Australia || Assessment ? Operational
Loading & Rendering of Questions UI Operational
Loading & Rendering of Assessment UI Operational
Fetching of Items from Learnosity infrastructure Operational
Saving of Student responses Operational
Adaptive Services Operational
Dynamic Content Generation Operational
Sending & Receiving Events API events Operational
Uploading of Rich student responses (Audio/Images/Files) Operational
Processing & availability of Rich student responses (Audio/Images/Files) Operational
Loading, rendering and capture of student annotations Operational
Australia || Analytics ? Operational
Loading & Rendering of Reports Operational
Tag based Reporting Operational
Progress based Reporting Operational
Large Scale Group Reports Operational
Availability of Session Information Operational
Subscore calculation Operational
Adaptive session information Operational
LTI Grade Passback Operational
Australia || Data Centric ? Operational
Creation of Questions / Items / Activities / Tags Operational
Fetching of Questions / Items / Activities / Tags Operational
Fetching of Session information Operational
Creation of Sessions Operational
Creation of Item Pools Operational
Uploading of Image / Audio / Video Assets Operational
Updating Session Scores Operational
Scoring Operational
Creation of Group Reports Operational
Ireland || Authoring ? Operational
Loading & Rendering of Item / Activity List View Operational
Loading & Rendering of Item / Activity Edit View Operational
Loading & Rendering of Question Edit View Operational
Saving of Items / Activities / Tags (Author API) Operational
Uploading of Images / Audio / Video Operational
Hierarchy Browsing Operational
Ireland || Assessment ? Operational
Loading & Rendering of Questions UI Operational
Loading & Rendering of Assessment UI Operational
Fetching of Items from Learnosity infrastructure Operational
Saving of Student responses Operational
Adaptive Services Operational
Dynamic Content Generation Operational
Sending & Receiving Events API events Operational
Uploading of Rich student responses (Audio/Images/Files) Operational
Processing & availability of Rich student responses (Audio/Images/Files) Operational
Loading, rendering and capture of student annotations Operational
Ireland || Analytics ? Operational
Loading & Rendering of Reports Operational
Tag based Reporting Operational
Progress based Reporting Operational
Large Scale Group Reports Operational
Availability of Session Information Operational
Subscore calculation Operational
Adaptive session information Operational
LTI Grade Passback Operational
Loading & Rendering of Reports Operational
Ireland || Data Centric ? Operational
Creation of Questions / Items / Activities / Tags Operational
Fetching of Questions / Items / Activities / Tags Operational
Fetching of Session information Operational
Creation of Sessions Operational
Creation of Item Pools Operational
Uploading of Image / Audio / Video Assets Operational
Updating Session Scores Operational
Scoring Operational
Creation of Group Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2020

No incidents reported today.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
Resolved - As of 17:06 UTC, Learnosity is no longer seeing any notable issues arising from this AWS outage.

Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have received additional information from AWS.

Thank you, and please reach out if you have any questions or concerns.
Oct 9, 13:08 EDT
Monitoring - As of 16:20 UTC, we are moving our loading of assessments back to Operational and will continue to monitor the situation.

While the AWS issue remains open, we have seen a dramatic drop in errors, and sessions continue to be scored within operational limits.

Learnosity Support and Systems Engineering teams are continuing to monitor the issue, and will follow on with additional information as it becomes available.
Oct 9, 12:24 EDT
Update - As of 15:52 UTC, we are updating this incident to remove any impact on scoring.

All issues are improving as AWS continues to address the issue, but we're continuing to monitor the delivery of assessments.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.
Oct 9, 11:54 EDT
Update - As of 15:08 UTC, we are broadening the stated affect to Learnosity from the ongoing partial AWS outage, to include delays to scoring. This continues to affect a very small number of customers.

We are starting to see a small number of scoring delays and our asynchronous scoring queue is performing as designed and queueing affected sessions for rescoring. We will continue to monitor all performance and update when we know more. We are still trying to work with AWS to learn more, as well.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.
Oct 9, 11:14 EDT
Update - As of 14:44 UTC, we are still investigating the impact of a partial AWS outage.

We are starting to see some errors where AWS EC2 instances are slowing connections to the Learnosity databases. Attempts to span new EC2 instances are failing, consistent with AWS description of the problem.

This appears to still only affect a single AWS Availabilty Zone, so not all customers are being affected. However, we are continuing updates in case this issue grows.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.
Oct 9, 10:58 EDT
Update - As of 14:33 UTC, we are continuing to investigate the impact of a partial AWS outage.

As a precautionary measure, we're alerting degraded performance in availability of assessments but, according to AWS, this is allegedly only affecting a small subset of EC2 instances launched after October 08, 2020, at 9:37 PM PDT within a single Availability Zone (use1-az2) in the US-EAST-1 Region. So this may not be affecting all customers.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.
Oct 9, 10:35 EDT
Investigating - As of 14:00 UTC, we are investigating any possible impact of a reported AWS issue affecting the us-east-1 region.

We are seeing intermittent availability issues due to this problem..

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
Oct 9, 10:22 EDT
Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.