All Systems Operational

About This Site

Welcome to the Learnosity API & Infrastructure status page. This page is designed to give you real-time information on the current status of Learnosity APIs, grouped by functionality and region.

Learnosity currently hosts in the following regions:

USA - based in AWS US-EAST-1 (Virginia, USA), and a small subet of services in AWS US-WEST-1 (Oregon, USA). This is the hosting location for all APIs and infrastructure served by API endpoints at *.learnosity.com or *-va.learnosity.com and *-or.learnosity.com, as well as all hosted sites provided by Learnosity (e.g. author.learnosity.com, porter.learnosity.com etc.)

Australia is our primary hosted Australia & Asia Pacific region - based in AWS AP-SOUTHEAST-2 (Sydney, Australia). This is the hosting location for all APIs and infrastructure served by API endpoints at *-au.learnosity.com.

Ireland is our primary hosted Europe, Middle East & Africa region - based in AWS EU-WEST-1 (Dublin, Ireland). This is the hosting location for all APIs and infrastructure served by API endpoints at *-ie.learnosity.com.

USA || Administration Operational
Learnosity Console Operational
USA || Authoring ? Operational
Loading & Rendering of Item / Activity List View Operational
Loading & Rendering of Item / Activity Edit View Operational
Loading & Rendering of Question Edit View Operational
Saving of Items / Activities / Tags (Author API) Operational
Uploading of Images / Audio / Video Operational
Hierarchy Browsing Operational
Logging in (Author Site) Operational
Loading & Saving Items & Activities (Legacy Author Site) Operational
Loading & Adding of Tags (Author Site) Operational
USA || Assessment ? Operational
Loading & Rendering of Questions UI Operational
Loading & Rendering of Assessment UI Operational
Fetching of Items from Learnosity infrastructure Operational
Saving of Student responses Operational
Adaptive Services Operational
Dynamic Content Generation Operational
Sending & Receiving Events API events Operational
Uploading of Rich student responses (Audio/Images/Files) Operational
Processing & availability of Rich student responses (Audio/Images/Files) Operational
Loading, rendering and capture of student annotations Operational
USA || Analytics ? Operational
Loading & Rendering of Reports Operational
Tag based Reporting Operational
Progress based Reporting Operational
Large Scale Group Reports Operational
Availability of Session Information Operational
Subscore calculation Operational
Adaptive session information Operational
LTI Grade Passback Operational
Loading & Rendering of Reports Operational
Live Progress Reporting Operational
USA || Data Centric ? Operational
Creation of Questions / Items / Activities / Tags Operational
Fetching of Questions / Items / Activities / Tags Operational
Fetching of Session information Operational
Creation of Sessions Operational
Creation of Item Pools Operational
Uploading of Image / Audio / Video Assets Operational
Updating Session Scores Operational
Scoring Operational
Creation of Group Reports Operational
USA || Miscellaneous ? Operational
LTI Tool Provider Operational
Support ticketing system ? Operational
Guided help site ? Operational
Documentation reference site ? Operational
Australia || Authoring ? Operational
Loading & Rendering of Item / Activity List View Operational
Loading & Rendering of Item / Activity Edit View Operational
Loading & Rendering of Question Edit View Operational
Saving of Items / Activities / Tags (Author API) Operational
Uploading of Images / Audio / Video Operational
Hierarchy Browsing Operational
Australia || Assessment ? Operational
Loading & Rendering of Questions UI Operational
Loading & Rendering of Assessment UI Operational
Fetching of Items from Learnosity infrastructure Operational
Saving of Student responses Operational
Adaptive Services Operational
Dynamic Content Generation Operational
Sending & Receiving Events API events Operational
Uploading of Rich student responses (Audio/Images/Files) Operational
Processing & availability of Rich student responses (Audio/Images/Files) Operational
Loading, rendering and capture of student annotations Operational
Australia || Analytics ? Operational
Loading & Rendering of Reports Operational
Tag based Reporting Operational
Progress based Reporting Operational
Large Scale Group Reports Operational
Availability of Session Information Operational
Subscore calculation Operational
Adaptive session information Operational
LTI Grade Passback Operational
Australia || Data Centric ? Operational
Creation of Questions / Items / Activities / Tags Operational
Fetching of Questions / Items / Activities / Tags Operational
Fetching of Session information Operational
Creation of Sessions Operational
Creation of Item Pools Operational
Uploading of Image / Audio / Video Assets Operational
Updating Session Scores Operational
Scoring Operational
Creation of Group Reports Operational
Ireland || Authoring ? Operational
Loading & Rendering of Item / Activity List View Operational
Loading & Rendering of Item / Activity Edit View Operational
Loading & Rendering of Question Edit View Operational
Saving of Items / Activities / Tags (Author API) Operational
Uploading of Images / Audio / Video Operational
Hierarchy Browsing Operational
Ireland || Assessment ? Operational
Loading & Rendering of Questions UI Operational
Loading & Rendering of Assessment UI Operational
Fetching of Items from Learnosity infrastructure Operational
Saving of Student responses Operational
Adaptive Services Operational
Dynamic Content Generation Operational
Sending & Receiving Events API events Operational
Uploading of Rich student responses (Audio/Images/Files) Operational
Processing & availability of Rich student responses (Audio/Images/Files) Operational
Loading, rendering and capture of student annotations Operational
Ireland || Analytics ? Operational
Loading & Rendering of Reports Operational
Tag based Reporting Operational
Progress based Reporting Operational
Large Scale Group Reports Operational
Availability of Session Information Operational
Subscore calculation Operational
Adaptive session information Operational
LTI Grade Passback Operational
Loading & Rendering of Reports Operational
Ireland || Data Centric ? Operational
Creation of Questions / Items / Activities / Tags Operational
Fetching of Questions / Items / Activities / Tags Operational
Fetching of Session information Operational
Creation of Sessions Operational
Creation of Item Pools Operational
Uploading of Image / Audio / Video Assets Operational
Updating Session Scores Operational
Scoring Operational
Creation of Group Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 26, 2020
Resolved - As of 07:50 PST, AWS have updated that they have restored all kinesis traffic and resolved error rates, with immediate actions in place to prevent reoccurrence. As a result, Learnosity will mark this issue as resolved, and will update with any further information or postmortem should any subsequent information from AWS shed light on route causes, or mitigation strategies.
Nov 26, 04:53 EST
Update - We are continuing to monitor for any further issues.
Nov 26, 04:51 EST
Monitoring - As of 06:00am UTC, AWS have reported resolution for the service outage affecting the Kinesis stream, EventBridge and other related services though recovery efforts on their part remain ongoing.

* Events API - Available
* Firehose Service - Available
* Live Progress reporting - Available

Learnosity systems are now fully operational though our Support and Engineering teams will continue to monitor for further issues, many thanks for your patience and understanding.
Nov 26, 01:09 EST
Investigating - As of 12:50 am UTC, Learnosity continues to monitor steady improvements with the AWS service outage affecting the Kinesis stream and EventBridge, as well as other related services. We are delaying calling this resolved until Kinesis has recovered, though only the following Learnosity services are impacted to varying degrees:

* Events API - Unavailable
* Firehose Service - Unavailable
* Live Progress reporting - Unavailable

The following systems continue to work reliably:

* Authoring - Available
* Assessment - Delivery and capture of student assessments - Available
* Analytics - Reporting - Available (except live progress and firehose)

Learnosity Support and Systems Engineering teams are diligently monitoring the issue, and will follow on with an update and resolution as soon as possible. Thank you for your patience and understanding.
Nov 25, 19:54 EST
Update - As of 10:50 pm UTC, we continue to monitor the AWS outages.

Services with knock on effects impacting Learnosity, such as EvenBridge and Kinesis, have started to recover, and we've thus far seen no significant impact from other services. Our infrastructure team has successfully managed scaling when required, and we've had no reports of CloudFront failures. Because Firehose and the Events API (including Live Progress reporting) may still experience delays until the AWS issues are resolved, we will continue to monitor.

Learnosity Support and Systems Engineering teams are continuing to be vigilant, and will follow on with an update and resolution as soon as possible.
Nov 25, 17:55 EST
Update - As of 8:28 UTC, we are continuing to monitor the AWS Kinesis incident that is ongoing.

Our current status is as follows.

Affected areas:
* Events API - Unavailable
* Firehose Service - Unavailable
* Live Progress reporting - Unavailable

The following systems are all working reliably - though we are observing reduced traffic as many of our customers are also affected by the AWS issue.

Unaffected areas:
* Authoring - Available
* Assessment - Delivery and capture of student assessments - Available
* Analytics - Reporting - Available (except live progress and firehose)

Learnosity Support and Systems Engineering teams are continuing to actively monitor the issue, and will follow on with an update and resolution as soon as possible.

Full details available here also: https://status.learnosity.com/
Nov 25, 15:34 EST
Monitoring - As of 6:52 UTC, Learnosity continues to monitor the widespread AWS service degradation.

Note that, while CloudFront has been added to the list of affected AWS services, only customer reporting is affected, not content delivery. Similarly, our infrastructure team is personally monitoring traffic to mitigate any affect on autoscaling. Only Learnosity's Firehose and the Events API have been affected this far, and all other APIs and services are operating normally.

Learnosity Support and Systems Engineering teams are continuing to actively monitor the issue, and will follow on with an update and resolution as soon as possible.

(Retriggered to send notifications.)
Nov 25, 14:03 EST
Investigating - As of 6:52 UTC, Learnosity continues to monitor the widespread AWS service degradation.

Note that, while CloudFront has been added to the list of affected AWS services, only customer reporting is affected, not content delivery. Similarly, our infrastructure team is personally monitoring traffic to mitigate any affect on autoscaling. Only Learnosity's Firehose and the Events API have been affected this far, and all other APIs and services are operating normally.

Learnosity Support and Systems Engineering teams are continuing to actively monitor the issue, and will follow on with an update and resolution as soon as possible.
Nov 25, 14:01 EST
Update - As of 4:06 UTC, AWS issues with Kinesis continue, but effects appear to be limited to Learnosity's Firehose and Event Bus services.

Basic events, scoring, and availability of session data is functioning normally, as are all other Learnosity services such as authoring, and delivery of assessments. We are again revising our degraded performance status to apply only to Firehose and Event Bus use.

Learnosity Support and Systems Engineering teams are continuing to monitor the issue, and will follow on with an update and resolution as soon as possible.
Nov 25, 11:11 EST
Monitoring - As of 3:13 UTC, continuing AWS issues may start to cause delays in availability of session information for all, not just those using Firehose.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.
Nov 25, 10:17 EST
Identified - As of 2:58 UTC, AWS is reporting increased error rates in Kinesis Data Streams APIs in the US-EAST-1 Region.

Learnosity expects this to have an effect on Learnosity Firehose, and possibly Events API, users, so we're moving proactively to alert for degraded performance in these areas. Note that the listed availability of Session Information is currently limited to Firehose users. No other functionality is expected to be affected at the moment. All other authoring, assessment, and analytics services are operating normally.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.
Nov 25, 10:01 EST
Investigating - As of 2:45 UTC, we are currently looking at possible impact of reported degradation of AWS Kinesis performance. As of this posting, all Learnosity services are fully operational. We are looking for possible delays in Firehose messages that may be caused by this AWS issue.

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
Nov 25, 09:50 EST
Nov 25, 2020
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - As of 6:40 am, 20 November 2020 (UTC), we have resolved the degraded performance affecting scoring, firehose and eventbus in the US region.

Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required.

Please reach out if you have any questions or concerns.
Nov 20, 01:52 EST
Update - We are continuing to monitor for any further issues.
Nov 20, 01:03 EST
Monitoring - As of 05:39 am 20 November 2020 (UTC), AWS are reporting that all issues are resolved.

Learnosity systems are fully operational but our engineering, Support and Systems Engineering teams will continue to monitor the situation.
Nov 20, 01:01 EST
Update - We are continuing to investigate this issue.
Nov 20, 00:42 EST
Investigating - As of 03:43 am 20 November 2020 (UTC), we are currently experiencing degraded performance on scoring, eventbus and firehose in the VA region due to an AWS-related issue.

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
Nov 20, 00:42 EST
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.