All Systems Operational

About This Site

Welcome to the Learnosity API & Infrastructure status page. This page is designed to give you real-time information on the current status of Learnosity APIs, grouped by functionality and region.

Learnosity currently hosts in the following regions:

USA - based in AWS US-EAST-1 (Virginia, USA), and a small subet of services in AWS US-WEST-1 (Oregon, USA). This is the hosting location for all APIs and infrastructure served by API endpoints at *.learnosity.com or *-va.learnosity.com and *-or.learnosity.com, as well as all hosted sites provided by Learnosity (e.g. author.learnosity.com, porter.learnosity.com etc.)

Australia is our primary hosted Australia & Asia Pacific region - based in AWS AP-SOUTHEAST-2 (Sydney, Australia). This is the hosting location for all APIs and infrastructure served by API endpoints at *-au.learnosity.com.

Ireland is our primary hosted Europe, Middle East & Africa region - based in AWS EU-WEST-1 (Dublin, Ireland). This is the hosting location for all APIs and infrastructure served by API endpoints at *-ie.learnosity.com.

Uptime over the past 90 days. View historical uptime.
GLOBAL || Administration ? Operational
90 days ago
100.0 % uptime
Today
GLOBAL Administration (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Learnosity Console ? Operational
Support ticketing system ? Operational
Guided help site ? Operational
Documentation reference site ? Operational
China Accelerator ? Operational
AMER || Authoring ? Operational
90 days ago
100.0 % uptime
Today
AMER Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of images/audio/video ? Operational
Logging in (author site) ? Operational
AMER || Assessment ? Operational
90 days ago
100.0 % uptime
Today
AMER Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Processing and availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
AMER || Analytics ? Operational
90 days ago
100.0 % uptime
Today
AMER Analytics (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
AMER || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
AMER Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
APAC || Authoring ? Operational
90 days ago
100.0 % uptime
Today
APAC Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of Images/Audio/Video ? Operational
Logging in (author site) ? Operational
APAC || Assessment ? Operational
90 days ago
100.0 % uptime
Today
APAC Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Processing and availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
APAC || Analytics ? Operational
90 days ago
100.0 % uptime
Today
APAC Analytics (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
APAC || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
APAC Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
EMEA || Authoring ? Operational
90 days ago
100.0 % uptime
Today
EMEA Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of Images/Audio/Video ? Operational
Logging in (author site) ? Operational
EMEA || Assessment ? Operational
90 days ago
100.0 % uptime
Today
EMEA Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Processing & availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
EMEA || Analytics ? Operational
90 days ago
100.0 % uptime
Today
EMEA Analytics (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session Information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
EMEA || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
EMEA Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 2, 2023

No incidents reported today.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Issue affecting authoring and delivery of new content in all regions
Resolved - As of 14:53 UTC, We are have resolved the delay affecting authoring in all regions.

Learnosity Support and Systems Engineering teams will follow up with a post-mortem once we have completed root cause analysis and finalized any next steps or preventative measures required.

Please reach out if you have any questions or concerns.
Nov 24, 09:58 EST
Monitoring - As of 14:00 UTC, normal authoring performance has been restored in the remaining regions and all systems are now operating as expected across all regions.

Clients should no longer be experiencing any delays in being able to access newly created or edited content in any Learnosity region. We will continue to monitor for some time to ensure that all systems continue to operate normally before fully resolving this issue.
Nov 24, 09:22 EST
Update - As of 13:20 UTC, the delay in availability of newly authored or edited content has resolved for the AU region.

Our engineers continue to work on the resolution for the rest of the regions and we will provide an update as soon as those have also recovered.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.
Nov 24, 08:35 EST
Identified - As of 07:33 UTC, We are currently experiencing a delay in the availability of newly authored or edited of content in all regions.

New or edited content may be delayed in appearing in the authoring interface and in being available to be used in assessments. Existing content is unaffected and will be available to assessments as usual.

Learnosity Support and Systems Engineering teams have identified the cause of the issue and are actively working on it, and will follow on with an update and resolution as soon as possible.
Nov 24, 07:28 EST
Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

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