Investigating possible issue with saving student responses in US-East-1
Incident Report for Learnosity
Resolved
As of 18:59 UTC, we have corrected the issue affecting the capture and persistence of some student responses. A single database was affected and our sharding process limited impact to 25% or less of active sessions only, for a subset of customers, in the US-East-1 region.

Learnosity Support and Systems Engineering teams will continue to monitor the situation for a further period to be sure errors no longer occur. We will further follow up with a post mortem once we have completed root cause analysis and finalised any next steps or preventative measures required.

Please reach out if you have any questions or concerns.
Posted Nov 01, 2022 - 15:21 EDT
Identified
As of 17:55 UTC, we have identified an issue with saving student responses in active sessions only, affecting a single shard in region US-East-1. We have elevated this to Partial outage for affected customers and are working to correct the issue. We are returning the 'Availability of existing session information' status to Operational and will continue to monitor results.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.
Posted Nov 01, 2022 - 14:00 EDT
Update
As of 17:30 UTC, we've detected an increase in errors in persisting student responses for some customers in the US-East-1 region. This currently appears to be affecting a minority of active sessions only. Authoring and Analytics remain unaffected.

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Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.
Posted Nov 01, 2022 - 13:37 EDT
Investigating
As of 17:10 UTC, we are currently investigating a possible issue with saving student responses in region US-East-1 region.

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
Posted Nov 01, 2022 - 13:26 EDT
This incident affected: USA || Analytics (Availability of session information) and USA || Assessment (Saving of student responses).