Possible issue with Amazon Web Services Network Load Balancers in us-east-1. ALL APIS FULLY OPERATIONAL AT PRESENT
Incident Report for Learnosity
Resolved
As of 00:45 UTC, we are closing this proactive status update, having felt no effect from AWS Network Load Balancing issues.

Thanks for your attention, and sorry for any concerns this may have raised.

Please reach out if you have any questions or concerns.
Posted Feb 10, 2021 - 19:46 EST
Investigating
As of 21:29 UTC, We are tracking a notice from Amazon Web Services regarding issues with network load balancers in 3 of 11 availability zones in the us-east-1 region.

At this time, we have seen no impact on Learnosity but are raising the issue for transparency. We will continue to monitor both our own services and updates from AWS.

https://status.aws.amazon.com/

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
Posted Feb 10, 2021 - 16:34 EST
This incident affected: USA || Assessment (Loading and rendering of Assessment UI, Loading and rendering of Items/Questions/Features, Saving of student responses, Branching/Adaptive services, Self-Hosted Adaptive services, Dynamic Content generation, Sending and receiving Live Activity Status by User report events, Uploading of rich student responses (audio/images/files), Processing and availability of rich student responses (audio/images/files), Loading, rendering and capture of student annotations), USA || Analytics (Loading and rendering of reports, Availability of session Information, Tag-based reports, Progress-based reports, Large-scale group reports, Live Activity by User report, Learning Outcomes report, Adaptive session information, Subscore calculation, LTI Grade Passback), USA || Data Centric (Creation of Sessions, Creation of item pools, Creation of report data sets, Scoring endpoint, Updating session response scores, Firehose, Creation of Questions / Items / Activities / Tags, Fetching of Questions / Items / Activities / Tags, Fetching of Session information, Uploading of Image / Audio / Video Assets), and USA || Authoring (Loading and rendering of Item/Activity List view, Loading and rendering of Item/Activity Edit view, Loading and rendering of Question Edit view, Creating and saving of Items/Activities/Tags, Uploading of Images/Audio/Video, Logging in (Author Site)).