All Systems Operational

About This Site

Welcome to the Learnosity API & Infrastructure status page. This page is designed to give you real-time information on the current status of Learnosity APIs, grouped by functionality and region.

Learnosity currently hosts in the following regions:

USA - based in AWS US-EAST-1 (Virginia, USA), and a small subet of services in AWS US-WEST-1 (Oregon, USA). This is the hosting location for all APIs and infrastructure served by API endpoints at *.learnosity.com or *-va.learnosity.com and *-or.learnosity.com, as well as all hosted sites provided by Learnosity (e.g. author.learnosity.com, porter.learnosity.com etc.)

Australia is our primary hosted Australia & Asia Pacific region - based in AWS AP-SOUTHEAST-2 (Sydney, Australia). This is the hosting location for all APIs and infrastructure served by API endpoints at *-au.learnosity.com.

Ireland is our primary hosted Europe, Middle East & Africa region - based in AWS EU-WEST-1 (Dublin, Ireland). This is the hosting location for all APIs and infrastructure served by API endpoints at *-ie.learnosity.com.

Uptime over the past 90 days. View historical uptime.
GLOBAL || Administration ? Operational
90 days ago
100.0 % uptime
Today
GLOBAL Administration (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Learnosity Console ? Operational
Support ticketing system ? Operational
Guided help site ? Operational
Documentation reference site ? Operational
China Accelerator ? Operational
AMER || Authoring ? Operational
90 days ago
100.0 % uptime
Today
AMER Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Creating and saving of Math Question Generation question type ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of images/audio/video ? Operational
Logging in (author site) ? Operational
AMER || Assessment ? Operational
90 days ago
100.0 % uptime
Today
AMER Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Scoring of clozeformulaV2/"Math" question type ? Operational
Processing and availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
AMER || Analytics ? Operational
90 days ago
99.91 % uptime
Today
AMER Analytics (Summary) ? Operational
90 days ago
99.91 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
AMER || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
AMER Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
APAC || Authoring ? Operational
90 days ago
100.0 % uptime
Today
APAC Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Creating and saving of Math Question Generation question type ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of Images/Audio/Video ? Operational
Logging in (author site) ? Operational
APAC || Assessment ? Operational
90 days ago
100.0 % uptime
Today
APAC Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Scoring of clozeformulaV2/"Math" question type ? Operational
Processing and availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
APAC || Analytics ? Operational
90 days ago
99.91 % uptime
Today
APAC Analytics (Summary) ? Operational
90 days ago
99.91 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
APAC || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
APAC Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
EMEA || Authoring ? Operational
90 days ago
100.0 % uptime
Today
EMEA Authoring (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of Item/Activity List view ? Operational
Loading and rendering of Item/Activity Edit view ? Operational
Loading and rendering of Question Edit view ? Operational
Creating and saving of Items/Activities/Tags ? Operational
Creating and saving of Tag Hierarchies (author site) ? Operational
Creating and saving of Math Question Generation question type ? Operational
Searching Items/Activities/Tags ? Operational
Uploading of Images/Audio/Video ? Operational
Logging in (author site) ? Operational
EMEA || Assessment ? Operational
90 days ago
100.0 % uptime
Today
EMEA Assessment (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Loading and rendering of assessment UI ? Operational
Loading and rendering of Items/Questions/Features ? Operational
Saving of student responses ? Operational
Branching/Adaptive services ? Operational
Self-Hosted Adaptive services ? Operational
Dynamic Content generation ? Operational
Sending and receiving Live Activity Status by User report events ? Operational
Uploading of rich student responses (audio/images/files) ? Operational
Scoring of clozeformulaV2/"Math" question type ? Operational
Processing & availability of rich student responses (audio/images/files) ? Operational
Loading, rendering and capture of student annotations ? Operational
EMEA || Analytics ? Operational
90 days ago
99.91 % uptime
Today
EMEA Analytics (Summary) ? Operational
90 days ago
99.91 % uptime
Today
Loading and rendering of reports ? Operational
Availability of session Information ? Operational
Tag-based reports ? Operational
Progress-based reports ? Operational
Large-scale group reports ? Operational
Live Progress (Live Activity by User) report ? Operational
Learning Outcome report ? Operational
Adaptive session information ? Operational
Subscore calculation ? Operational
LTI grade passback ? Operational
EMEA || Data Centric ? Operational
90 days ago
100.0 % uptime
Today
EMEA Data Centric (Summary) ? Operational
90 days ago
100.0 % uptime
Today
Creation of sessions ? Operational
Creation of Item Pools ? Operational
Updating session response scores ? Operational
Scoring endpoint ? Operational
Creation of report data sets ? Operational
Firehose ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 29, 2025

No incidents reported today.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
AWS outage continuing to have some impact on Learnosity services in VA (us-east-1)
Resolved - As of 21:30 UTC, all systems keep operating normally, so we are resolving the status page about the AWS outage affecting Learnosity Services in the VA (us-east-1) region.

Learnosity Support and Systems Engineering teams will continue to monitor the systems closely while AWS continues to work on the issues on their side.

Please reach out if you have any questions or concerns.
Oct 20, 17:35 EDT
Update - As of 20:40 UTC, the error rate remains low, the infrastructure is scaled to meet demand, and the scoring queues are empty and new submissions are being processed as they come in.

All services are operational and we are processing the remaining backlog of messages from the incident.

AWS still lists 93 affected services and a severity of "Impacted".

Learnosity Support and Systems Engineering teams are continuing to monitor the issue, but at the moment all systems are fully operational.
Oct 20, 16:44 EDT
Update - As of 19:30 UTC, the error rate has fallen to 0.1% and continues to fall, we continue to steadily process the backlog of scoring messages.

As of their latest update AWS has downgraded the severity of outage to "Impacted" but still list 109 services as affected.

Learnosity Support and Systems Engineering teams are continuing to actively monitor the issue, and will follow on with an update and resolution as soon as possible.
Oct 20, 15:32 EDT
Update - As of 20:00 UTC, the error rate has continued to drop, systems remain scaled and the backlogs of scoring messages continues to drop.

AWS is still reporting 109 impacted services and a severity of "Degraded"

Learnosity Support and Systems Engineering teams are continuing to monitor the issue and are manually adjusting the infrastructure where needed to ensure stability.
Oct 20, 15:02 EDT
Monitoring - As of 19:10 UTC, we are beginning to see errors rates diminish and some Learnosity services are beginning to scale again.

AWS is still reporting a severity of "Degraded" with problems to 104 of their services in us-east-1.

Learnosity Support and Systems Engineering teams are continuing to monitor and manually intervene when possible to mitigate the effects of the outage.
Oct 20, 14:13 EDT
Investigating - As of 15:25 UTC, we are seeing increasing error rates.

Data API is the most affected service at the moment and we are seeing an increase in scoring delays, but we are continuing to score incoming messages to the best rate our current capacity allows.

AWS is still reporting a severity of "Degraded", but now with an increased count of 81 affected services.

Learnosity Support and Systems Engineering teams are continuing to monitor the issue, and will continue our mitigation efforts wherever possible.
Oct 20, 11:30 EDT
Monitoring - Learnosity services in VA are continuing to be partially impacted by the major AWS outage.

AWS first reported the incident at 7:11 UTC As of 14:50 UTC they are continuing to work on its full resolution, but have again set their impact level to "Degraded".

The AWS Health Status dashboard where updates are being posted by the AWS team can be found here: https://health.aws.amazon.com/health/status

Overall, the error rate has fallen and has stayed below what we saw earlier in the day and we have been successful in slowly scaling up the infrastructure, but we're still seeing some issues stemming from the the ongoing AWS outage as we attempt to bring online some new instances, and we have begun to see an uptick in errors.

These have included errors associated with Data API, Feedback Aide, and the delivery of adaptive assessments, delays in scoring and video encoding, as well as other smaller spikes across different systems.

While the overall error rate remains low, Learnosity Support and Systems Engineering teams are actively monitoring the outage and manually intervening where possible to mitigate the issues we're facing.

In spite of our best efforts it is likely that the APIs may not be fully operational in VA until AWS's service is fully restored to normal operation, but we are taking every step within our power to try to minimize the disruption to our services.
Oct 20, 10:53 EDT
AWS Outage Impacted some Learnosity Services
Resolved - As of 11:20 UTC, AWS services appear to have been stable for approximately an hour. Learnosity APIs--including services affected by the AWS outage (such as CloudFront)--appear to be fully operational. At this time we are labeling this issue resolved.

Learnosity Support and Systems Engineering teams will continue to investigate impact from this incident and follow up with a post mortem once we hear from AWS.

Please reach out if you have any questions or concerns.
Oct 20, 07:23 EDT
Monitoring - AWS is going through late-stage recovery of a major outage in US-East-1 bringing down most of their services. Learnosity APIs were stable and unaffected in isolation, but some impact cascaded to Learnosity (such as availability of assets from CloudFront). The full extent of the incident is unknown at this time.

NOTE: Up until the time of this writing (10:05 UTC), this included impact to sign-in services that prevented us from accessing our StatusPage. We immediately posted banner notifications in our Support Portal, and those banners will remain visible until we've been able to verify that service has been restored for sufficient time.

Incident History:

As of 7:00 UTC, AWS experienced a major outage. While Learnosity APIs were fully operational, some Learnosity services use AWS and were affected. These included access to our Support ticketing system (the Learnosity-hosted Help guides were unaffected), and availability of CloudFront-hosted assets, but other systems may have been impacted as well.

As of 10:00 UTC, AWS has restored services and access to Learnosity-adjacent features is becoming available relatively quickly.

Learnosity Support will monitor AWS for a further 30 minutes before calling this issue resolved. We will follow on with an update and resolution at that time, or sooner.
Oct 20, 06:11 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

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